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Water Services
Milpitas Public Works is dedicated to providing water services to over 80,000 customers in the city.
Please contact Finance Customer Service to start a water account or stop your water service.
To start or stop your water service, please contact Finance Customer Service by calling (408) 586-3100. For questions related to water bills or service charges, please call Finance Customer Service or visit the Finance Department's Utility Payment Services page for more information.
Announcements
All water meters in Milpitas are becoming smart! To better protect our system and customers from water leaks and to bill more accurately, Milpitas is replacing old water meters with smart water meters. The smart water meters allow you to see a detailed view of your water use to help you save water. Learn more about the water meter upgrade project at the Milpitas Water Meter Project website.
- Where does the City of Milpitas receive water?
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The City has two water suppliers for the City: San Francisco Public Utilities Commission (SFPUC) and Valley Water (VW).
The SFPUC water supply is a combination of Hetch Hetchy water and treated local water. Most of SFPUC’s water is sourced from the Hetch Hetchy watershed located in the Sierra Nevada Mountains. Local water is collected within the Alameda watershed at Calaveras Reservoir and San Antonio Reservoir and treated through filtration and disinfection at the Sunol Valley Water Treatment Plant.
The Valley Water water supply is sourced primarily from the Sacramento-San Joaquin Delta watershed via the South Bay Aqueduct, Dyer Reservoir, Lake Del Valle, and San Luis Reservoir. The water supply is supplemented by local water sources at Anderson and Calero Reservoirs. Valley Water water is treated through filtration and disinfection at Penitencia and Santa Teresa Water Treatment Plants.
- Why does the meter service charge increase with meter size?
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The meter service charge recovers fixed costs such as billing and collections, and customer service, which do not vary with the amount of water used. It also recovers the maintenance and capital costs associated with the meter. As meters increase in size, they require additional testing and attention, and cost more to repair and replace.
- What are the water use regulations?
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Please visit the Save Water Milpitas website for more information on current drought conditions, water use regulations, and water conservation practices.